Tyler Jemson — IT Engineer

//: PROFILE.RENDER — TYLER_JEMSON

LOC: JERSEY.CI — CLEARANCE: L3.SWE

SIGNAL: LIVE

IT ENGINEER — C5 ALLIANCE

I build practical automation, streamline IT operations, and solve the problems that keep enterprise environments running.

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Dossier

Subject Profile.

FILE.0021-TJCLASSIFIED

SUBJECT: TYLER PHILIP JEMSON
ROLE: IT ENGINEER — C5 ALLIANCE
LOCATION: JERSEY, CHANNEL ISLANDS
QUALIFICATION: L3 SOFTWARE ENGINEERING
STATUS: OPERATIONAL

I'm an IT Engineer based in Jersey with a Level 3 qualification in Software Engineering and over four years of hands-on experience across managed services. I've supported public sector clients at Civica and progressed from a junior role to senior and now into engineering at C5 Alliance, where I work on infrastructure projects and build practical tooling.

Experienced across multi-client MSP environments, public sector infrastructure, and on-premises, hybrid and cloud deployments.

Years in managed services

<1yr

Junior to senior promotion

30+

Daily users of internal KB

Servers in home lab

Trajectory

Junior → Senior → Engineer.

From frontline support through managed services to infrastructure engineering — each role building on the last.

FEB 2026 — PRESENT
IT Engineer
C5 ALLIANCE
Promoted into an engineering role, taking on greater responsibility for infrastructure work and complex project delivery across client environments. Built and self-hosted ps.lyvvy.xyz, developed secure deployment automation, and achieved MD-102, HPE ProLiant Foundation, and Sophos certifications.
MAR 2023 — FEB 2026
Senior Service Desk Analyst
C5 ALLIANCE
Joined supporting public sector clients. Within less than a year, promoted from junior to senior — reflecting contribution and breadth of responsibility taken on. Earned AZ-900 and consistently improved processes around the team.
MAY 2022 — FEB 2023
Service Desk Analyst
CIVICA
Supported on-premises public sector clients including police departments and transport divisions. Built a strong technical foundation and introduced PowerShell automation for routine tasks like departmentalised account creation.
OCT 2021 — MAR 2022
General Marketing Administrator
HOST & STAY
Data entry using Excel and website APIs. Day-to-day support for office computing issues, developing troubleshooting and hardware knowledge.
OCT 2019 — SEP 2020
Call Centre Advisor
JERSEY TELECOMS
Customer support for networking issues, diagnosing and resolving software problems while supporting customers through to satisfactory outcomes.
JUL 2017 — SEP 2019
Junior Office Assistant
BCR LAW
First professional role at a law firm. Court document deliveries, reception duties, and client enquiries. Learned to manage time and complete work accurately on schedule.

Capabilities

Technical Toolkit.

Grouped by domain — the areas where I deliver the most value.

EPSTRONG / DAILY USE

Intune & Device Management

Endpoint compliance, app deployment (Win32, LOB), configuration profiles, Autopilot, proactive remediations across managed client estates. MD-102 certified.

M3STRONG / DAILY USE

Microsoft 365 & Azure

Tenant administration, Exchange Online, SharePoint, Teams, Azure AD / Entra ID, licensing, and user lifecycle operations. AZ-900 certified.

TSSTRONG / DAILY USE

Troubleshooting & Service Delivery

Systematic diagnosis across hardware, software, networking, and cloud. SLA-aware triage, escalation handling, and process ownership in managed service environments.

PISTRONG / DAILY USE

Process Improvement & Mentoring

Streamlined triage processes, built an internal KB used by 30+ staff, mentored junior colleagues, and introduced automation across teams.

PSPROFICIENT

PowerShell & CMD

Automation scripts for deployments, user provisioning, remediation, and operational workflows. Built a hardened NetDocuments deployment tool and a full starter automation pipeline.

ADPROFICIENT

Windows Administration

Active Directory, Group Policy, DNS/DHCP, Windows Server, and domain management across on-premises and hybrid environments.

CDPROFICIENT

Scripting & Development

Working knowledge of Python, JavaScript, Java, and HTML. Actively developing C++ skills. Built hand-coded web tools including ps.lyvvy.xyz.

FWCOMFORTABLE

Networking & Security

Sophos firewall configuration, TCP/IP, DNS, VPN, and infrastructure troubleshooting. Sophos Firewall Certified Engineer. HPE ProLiant certified.

LXHOME LAB / LEARNING

Linux & Virtualisation

Multi-server Proxmox environment with Linux containers, Portainer, Grafana monitoring, and N8N alerting. Building skills through hands-on practice.

Deployments

Built To Solve Real Problems.

Practical engineering work — automation, deployment tooling, knowledge resources, and infrastructure.

FLAGSHIPPRIORITY.ALPHA

AppUpdater — Zero-Infrastructure Intune Packaging

PowerShell + WPF tool that turns any .exe or .msi installer into a complete Intune Win32 deployment. Auto-downloads and Authenticode-verifies its own tooling (IntuneWinAppUtil, PSAppDeployToolkit), generates the .intunewin package plus detection and deploy scripts, and provisions a self-updating, user-triggerable agent on each device. Optionally self-deploys a Cloudflare Worker for a TOTP-protected dashboard and per-device telemetry — with a full offline mode too.

ANY

Installer → Intune

Tools to pre-install

2 MIN

Cloud setup

PowerShellWPFIntuneCloudflare WorkersPSADTTOTP / HMAC

GITHUB

DEPLOYMENT TOOL

NetDocuments Secure Update Deployment Tool

Purpose-built PowerShell deployment tool for NetDocuments. Uses Task Scheduler + SYSTEM context to bypass UAC securely — eliminating shared local admin credentials, manual remoting, and inconsistent versions across the estate. Users self-serve updates via a desktop shortcut with live progress feedback.

PowerShellTask SchedulerIntuneNTFS ACLsSDDL/COM DACLs

KNOWLEDGE BASE

PowerShell Knowledge Base — ps.lyvvy.xyz

Self-hosted, hand-coded HTML reference site covering 12 categories from PowerShell fundamentals to mailbox management. 30+ internal team members use it daily. All scripts stored inside the HTML itself to remove storage limitations.

HTMLCSSJavaScriptCloudflare

VISIT

AUTOMATION

Starter Account Automation Pipeline

End-to-end automated starter process at Civica. A form generates a document stored as XML, which is passed to a PowerShell script that creates the account with departmentalised group assignments. Includes a check-out review process before activation.

PowerShellActive DirectoryXMLForms

INFRASTRUCTURE

Multi-Server Home Lab

Three-server environment running Proxmox across a Dell EMC 740xd and two additional nodes. Intune-connected VMs mirroring work baselines for deployment testing, Grafana dashboards, N8N alerting, and Portainer for container management.

ProxmoxDell EMCIntuneGrafanaN8NPortainer

PROCESS

Ticket Triage Process Improvement

Redesigned the service desk triage workflow at C5 Alliance to reduce response times with clearer categorisation, priority logic, and escalation paths. Trained junior colleagues on the new approach.

Process DesignSLAService Desk

Credentials

Validated Expertise.

Continuous professional development through industry-recognised certifications.

MD-1022026

Endpoint Administrator

Intune device management, app deployment, compliance, and Windows client administration.

AZ-9002024

Microsoft Azure Fundamentals

Cloud concepts, Azure services, security, privacy, pricing, and support.

HPE2026

HPE ProLiant Foundation

Enterprise server hardware, storage solutions, and ProLiant infrastructure deployment.

SOPHOS2026

Firewall Certified Engineer

Sophos firewall configuration, network security, VPN, and threat protection (ET80, v22.0 / v21.5).

SOPHOS2026

v21.5 Certified Architect

Advanced Sophos Firewall design, architecture, and secure deployment patterns (AT80).

Operating Parameters

How I Operate.

Beyond the toolset — the qualities and habits that define how I approach work.

PARAM.01

Automation-First Mindset

If a task is repeated more than a few times, I look for a way to script it. From AD account provisioning at Civica to the NetDocuments deployment tool at C5 — I build tooling that gives engineers time back.

PARAM.02

Rapid Growth & Ownership

Promoted from junior to senior in under a year. I take initiative, pick up responsibility quickly, and look for ways to contribute beyond my immediate role.

PARAM.03

Hands-On Learning

I run a multi-server home lab with enterprise hardware, Intune-connected test VMs, and monitoring — because developing and testing in a non-live environment makes me better at my job.

PARAM.04

Clear Communication

Comfortable explaining technical details to non-technical users, writing documentation for engineers, and mentoring junior colleagues. I noticed people using company data with AI tools unsafely — so I built a knowledge base that solved the problem properly.

PARAM.05

Process Improvement

I actively look for inefficiencies — streamlined ticket triage at C5, introduced automation at Civica, and consistently seek ways to reduce manual effort and improve service quality.

PARAM.06

Reliable Under Pressure

Managed services means competing priorities and time-sensitive SLAs. I manage competing workloads, meet deadlines consistently, and stay methodical when things need fixing quickly.

Transmission

Open Channel.

I'm always open to discussing new opportunities, interesting technical challenges, or ways I can add value to your team.

TERMINAL — CONTACT.SH

$ contact --init tyler.jemson

ESTABLISHING SECURE CHANNEL ... OK

PHONE: AVAILABLE ON REQUEST

SEND EMAIL PS.LYVVY.XYZ ↗GITHUB ↗

EDUCATION.LOG

Middlesbrough College

Level 3 Diploma in Software Engineering — Double Distinction with Merit

Redcar Academy

GCSEs including Mathematics, English Literature, and English Language

BASE: JERSEY, CHANNEL ISLANDS

RESPONSE.TIME: PROMPT

STATUS: OPEN TO OPPORTUNITIES

Tyler Jemson — IT Engineer, Jersey